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FAQs

Cakeworthy Rewards

At checkout you will see an option in the right hand menu to apply your Sprinkle Rewards. If you're on mobile, it will be in a drop down menu. Please make sure you're not using ShopPay as you won't be able to see the menu.

Rewards cannot be combined with other promotions. 

Company

We are located in Hamilton, Ontario Canada (eh?)

We have shipping locations in California as well as Ontario. Depending on inventory availability, your order could ship from either location. 

Exchange and Return

We accept exchanges/returns on regular priced products for store credit, within 30 days of shipment. Shipping costs are non-refundable. Exchanges are shipped free of charge within North America for exchanges of equal value.

Products must be unwashed, unworn, and returned in the condition received. Returns received in poor condition, such as with pet hair or makeup stains will be rejected. In the event your return is rejected, the customer will be responsible for return shipping, or we will recycle the damaged goods on your behalf. We do not accept returns with the intent to repurchase at a discounted price. Items may only be exchanged once. Returns for product purchased in CDN will receive store credit in USD.

Please note that due to their nature, all blindbox, headwear and sale products are final sale not eligible for exchange or return. Products purchased using a coupon code are eligible for exchange/return if purchased at regular price. 

Products purchased online cannot be returned in store and vice versa. 

Click here to access our exchange/return portal!

Click here to access our exchange/return portal!

Ordering

In an effort to process orders as quickly as possible, unfortunately we cannot modify or cancel an order after it has been placed.

Payment will be processed upon submission of your order. Please allow 1 to 2 business days (Monday-Friday excluding Holidays), unless otherwise noted for processing. You will receive an e-mail from us when your order is shipped. 

Please note due to the popularity of our new collection launches, occasionally there may be a delay in the processing of your order. We appreciate your patience, please reach out to us anytime if you have any questions regarding the processing timeline. 

Unfortunately if your order has submitted we cannot add your coupon code retroactively. You may be able to use it on a future order subject to the terms and conditions of the coupon.

If an item you ordered is marked permanently on "Sale" within 10 days of ordering, we would be happy to provide you with a price adjustment of the difference as store credit. Please reach out to customer service with your order information. 

Please note this policy does not cover sales by coupon code, Black Friday/Cyber Monday or limited time promotion. Price adjustments are not provided on products already purchased on sale. Price adjustments are not provided on seasonal products, such as Halloween or Christmas items.

Check out with Sezzle or Afterpay and split your entire order into 4 interest-free payments over 6 weeks. Just select Sezzle or Afterpay at checkout!

Customers may select their currency using the account menu or at the bottom of any page. We offer the ability to purchase in CAD and USD.

Reports of damaged merchandise or missing merchandise must be made within one week of delivery. We will be happy to provide a replacement in the same product and size free of charge. Damaged merchandise will only be replaced if unworn with tags intact. Replacement will be sent in the same size as ordered only. 

Reports of damaged merchandise or missing merchandise must be made within one week of delivery. We will be happy to provide a replacement in the same product and size free of charge. Damaged merchandise will only be replaced if unworn with tags intact. Replacement will be sent in the same size as ordered only. 

In an effort to process orders as quickly as possible, unfortunately it is unlikely that we can update the address as we begin processing orders upon receipt, but please reach out and we will advise if the change can be made. 

In the event of return to sender, a refund will be provided minus any shipping costs. Unfortunately we cannot reship return to sender orders, a new order will need to be placed. 

Products

Good news! You can enter your e-mail address on any sold out product's page to be contacted when it is back in stock!

Our scented products are made using Auracell™️ which is a sustainable plastic. The base material of the scented pellets is Cellulose Acetate, which is derived from plant-based renewable resources such as trees and cotton. This constitutes about 80% of the material with fragrance being the other 20% approximately.  The fragrances themselves are synthesized from different sources, plant and non-plant. 

Shipping

We offer free shipping on orders over $150 within North America. This offer cannot be combined with any other promotion. Subtotal before any tax, discounts, etc. must be greater than $75. Free Shipping is not valid on wholesale or bulk orders.

Once your order ships, you will receive a shipping confirmation e-mail with your tracking information. Please allow 24-48 hours for your tracking information to update. 

Cakeworthy is not responsible for lost or stolen packages marked as delivered. 

Orders shipped through USPS can initiate a missing mail search here: https://www.usps.com/help/claims.htm

Please click here to view our shipping information!

We ship within Canada and the USA. Unfortunately we do not offer international shipping at this time. 

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